Citation Cleanup (Outreach & Removal)

It's exactly what you'd expect: manual, arduous outreach with the persistence of a mosquito, cunning of a fox, and sweetness of honey:

1. We audit all your existing citations for the location(s) you share.
2. We reach out manually in three rounds over a six-week period.
3. We report on results, with a summary of work completed and citations updated.

Three rounds of outreach will be sent over the course of six weeks—plenty of opportunity to get the attention of (and response from) webmasters with the power to update your listings.

Over those six weeks, many citations will update within a week or less; others will take some follow-up.

On average, we're able to clean up 70% of all incorrect citations—which is great given how many outdated sites and unresponsive webmasters there are.

We guarantee that a real live member of our team will personally reach out to each directory and citation source – no automation here!

If we’re not getting many responses, we’ll also do an additional round of outreach at no charge.

If you or your client can give us an email address with webmail access that is associated with the business we're cleaning up, AWESOME. The campaigns where we have the use of this see much higher success rates.

Otherwise, we'll create a dedicated outreach address like yourclientbusinessname@outlook.com and use it—sharing the logins with you, of course.

If a citation requires phone or physical mail verifications, we'll notify you and send instructions/advice for moving ahead.

As much as we would like to be able to update aggregator citations, it’s the aggregators that refuse to work with anyone who is not in a direct partnership with them.

We’ve reached out repeatedly over the years, but they don’t even open our emails (and trust us, we’ve sent A LOT of emails). If there’s an aggregator that’s causing problems with your citations, our Support team can provide recommendations on how to get those updated.